Acacia Media Billing Policies

Billing Periods
Acacia Media bills on a quarterly or yearly cycle, depending on what option and plan has been selected. Billing cycle information will be on each invoice. Prompt payment is necessary to ensure uninterrupted service of your account.

Payments
For check/money order customers, Acacia Media must receive your check/money order by the beginning of your billing period. Late payments and returned checks are subject to fines, suspensions and account terminations at Acacia Media's discretion. All unpaid balances incurred during period of service by Acacia Media are subject to collection.

Fees
NOTE: Acacia Media charges a $25.00 fee for returned checks. For international customers, if you are sending a check/money order, the amount must be drawn in US dollars. All T/T(wire) payments must include a $15 processing fee with each payment.

Cancellations
Any request for cancellations must be received via Email or regular mail and you'll receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email cancellations are not accepted.

Submission of the cancellation form does not automatically complete the cancellation request- your account may be past due or delinquent in which case the balance must be settled before cancellation of an account can be possible. Domain name transfers, non-usage, Internic problems, ISP problems, or any other secondary issues not directly related to Acacia Media's services does not qualify an account for cancellation. Customers are urged to make sure that they receive a cancellation

confirmation from Acacia Media, indicating the closure of a domain and/or an account has been completed.

30 Day Money Back Guarantee
The 30 day money back guarantee applies to all Acacia Media web hosting plans. The following services do not qualify for 30 day money back guarantee: additional items and services; dedicated servers; items and services ordered through the reseller program. For more details please click here.

Refunds
Full refunds are only available within the 30 day money back period (excluding setup fees- see above); Quarterly and Annual prepayments (or higher payment cycles) are given prorated refunds, to the next closest full month.